Our Services
We are empathetic listeners who guide groups to shared action.
Getting Started
Starting a new project can be daunting, especially if it's uncharted territory. We can help clarify your vision, simplify the process and set you up for success.
Better Meetings
Unproductive meetings can be frustrating. We can transform your meetings, retreats, or strategy sessions into efficient and engaging engagements, delivering clear outcomes.
Workshop Facilitation
From visioning to strategic planning and team building, we help groups establish their vision for a new project or initiative, lead teams to actionable strategies and foster team cohesion.
Engaging Change
Change is often met with resistance, but it doesn't have to be overwhelming. We help teams embrace change by fostering ownership and regaining a sense of control.
What to Expect
Project managers at heart, we bring rigor to the process of hosting a great conversation. When collaborating with us, you can expect:
Thoughtful conversations prior to your meeting about what your group is trying to accomplish and how your people are likely to respond.
A thorough planning process that includes the key questions to be answered, a clear agenda, and finalizing the critical details of room set up and just the right snacks.
A well-managed set of activities during your meeting, gathering the information you need and a set of clear outcomes executed with empathy and a light-hearted approach.
Careful recording of the conversation after the meeting and a summary of the key findings and next steps.
Sample Engagements
Starbucks Digital Workplace Team Strategic Planning Sessions Seattle, WA
Alaska Airlines Leadership Visioning Sessions SeaTac, WA
Pike Place Market Foundation Executive Committee Board Retreat Seattle, WA
Providence Health System Health Equity Fund Workshops Portland, OR
Amazon Spheres Utilization Focus Groups Seattle, WA
Google Workplace Focus Groups Seattle, WA
The Nature Conservancy Return to Office Workshops Seattle, WA
Moss Adams (Baker Tilly) Change Management Program Multiple Office Locations
NBBJ Healthcare Leadership Team Strategic Markets Retreat Seattle, WA
Sellen Construction Pursuit Process Facilitation Training Seattle, WA
KLA Change Management Program Milpitas, CA and Ann Arbor, MI
Case Study
Starbucks
Digital Workplace Visioning Session
“The one thing that will never change is the human connections, and the sense that we are all striving together toward a common goal.”
The Challenge
Starbucks’ mission is a noble one: “To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.” The Digital Workplace Team (DWT) at Starbucks recognizes that they are a coffee company first while their technology plays a vital part of their brand and business. They endeavored to dig deep and strategize on their own mission and vision within the Starbucks core values:
Creating a culture of warmth and belonging
Acting with courage
Being present, connecting with transparency, dignity and respect.
Delivering our very best in all we do
“We are performance driven, through the lens of humanity”
The Approach
Over the course of a single day, six leaders from the DWT met to discuss their vision, mission and strategies for supporting the partners at Starbucks. Kick started by a set of homework exercises, the team participated in a series of activities to uncover what was critical for their success:
External forces discussion
SWOT exercise
Reflection on the unique qualities of the DWT offering
Vision statement review
Review of team targets, objectives and key results
The Outcomes
We helped this highly regarded team to articulate their opportunity to shift the role of technology from driving the work to creating a seamless, friction-free series of interactions that are more user-oriented, more unified and that promote joy. They found alignment around the idea that future technology must be:
Easy to use – and used less
Value-added AND inspirational
Invisible but still functioning impeccably in the background
Intelligent and can predict what’s needed next
Ambient and provides something tangible
Frictionless